14 day money back policy
Cancellation and Exchange/Returns Policy
Stocked items that do not require assembly:
We want you to be happy with your purchase! We have a 14 day money back policy on items that do not require any assembly that are carried as stock items. In the event of you requiring an exchange or refund you will need to arrange a return of the goods to our Sydney Head Office in their original condition with all of their original packaging, accompanied by the original invoice or order confirmation. Your refund will be less any freight charges that have been incurred and in the event that the goods arrive back to Sit Back & Relax in anything other than as new condition we reserve the right not to approve the refund or to pass on any restocking costs as required. Should Sit Back & Relax approve any amount of refund, it will be made via the method of payment you used to make your purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have been assessed by our Quality Assurance Team.
Items requiring assembly or non standard/customised products:
Due to the difficult nature of shipping desks we do not offer refunds or exchanges under any circumstances on any of our desk ranges. These also include the Ergotron Workfit Ranges. We advise you to choose carefully the sizing and options when placing your order and if you are in any doubt please contact our friendly customer service team on 1300 748 348 or email firstname.lastname@example.org and they will be more than happy to help you out. If you make a mistake when processing your order please contact our team ASAP to help rectify this for you.
Custom Made Orders:
Any order that is custom made is non-refundable once the order is placed and confirmed. At the time of order full payment or a deposit will be taken and this is non-refundable. In the event of you changing your mind once the order has been placed this payment will be forfeited. We strongly recommend that you chat with our customer service team if you are in any doubts or need clarification with custom made products. This includes all non standard Herman Miller seating.
In the event of you wishing to return a product for refund or exchange we recommend you follow the following steps to ensure an efficient returns process:
• Report your return in writing to Sit Back & Relax by sending an email to either email@example.com or calling 1300 748 348.
• Once the return has been registered send your goods back to us at Head Office.
• Pack the goods to be returned as carefully as possible
• Ensure goods are sent in brand new condition with all original packaging.
For warranty purposes, Sit Back & Relax acts as agent for the manufacturers we represent and will manage the warranty claim process on behalf of our customers. To ensure the prompt processing of your warranty claim, please ensure you have the following information.
Proof of purchase (copy of invoice, point of sale receipt or sales order); Image and description of fault
Address where the product is currently located; Contact details of the claimant including telephone number
Secondary contact name and telephone number.
For claims related to any seating we require a photo of the label under the chair
Once these details have been obtained, please contact the Sit Back & Relax service team via email at firstname.lastname@example.org
Our service department will respond within 2 working days to acknowledge your claim. Given the nature of the products sold and location of our manufacturing partners, warranty claims are usually finalised within 30 days if the parts are located in Australia. However if the product requires repair using parts that need to be sourced internationally or the product needs to be replaced, this could take up to 3 months.
Note that the customer is responsible for the cost of delivering the product to their nearest Sit Back & Relax Showroom and picking up once the warranty process is complete. Should you need help with arranging freight please contact the service department to discuss options. If the warranty claim is approved by the manufacturer, the costs of providing the remedies as set out in the manufacturer’s Warranty will be covered by the manufacturer or Sit Back & Relax.